October 2007

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[edit] Get Your FillZ! October 2007

Dear FillZ Client,

Well, Fall is upon us and it's likely that many of you are gearing up for another busy holiday season!

As for FillZ, there have been a few changes in recent months. We're very pleased to welcome two new members to our Victoria team:Tyler MacDonald and Marc Fournet.

Tyler joined us as Senior Technologist in August, 2007. He comes to us with a diverse technical background and we're very impressed with the contributions he has made to FillZ in such a short time.

Marc will be joining the FillZ Team officially in November, but will make an appearance at CIROBE later this month. Marc has been a Senior Account Manager for AbeBooks for the past year and many of you may already be familiar with him. He has a strong Sales and Account Management background and has some great ideas about helping our sellers grow their revenues.

We are also very eagerly searching for our next Customer Support Representative to start with us in November. He/she will be introduced in our next newsletter.

What does this all mean for you? With a larger team, we'll be able to:


  • respond to inquiries and technical issues more rapidly
  • implement more alert and diagnostic tools
  • add and improve on features and functions within FillZ
  • seek out new opportunities that will help you sell more

[edit] CIROBE:

We're hoping that we will see some of you towards the end of October at ( http://www.cirobe.com/ ) CIROBE in the AbeBooks Booth, #2205.


If you would like to book an appointment to chat with Marc or Shaun one on one, please send us an email at ( mailto:news1@fillz.com ) news1@fillz.com, otherwise, you can just pop by the booth at anytime to say hi.

CIROBE, Chicago, Illinois, October 26-28, 2007 

( http://www.cirobe.com/ ) http://www.cirobe.com/


Happy Selling!


Aleksa H.


[edit] Marketplace News

[edit] Amazon:

  • "de-cluttered" the "Your Seller Account" pages. They reduced the number of links on the page for easier navigation.


[edit] Alibris:

  • working on enhancing CD and DVD listings. Alibris has always focused on books and is starting to broaden their expertise.
  • testing of the Half.com Partner Program continues through October. Alibris reported that they received more than 26,000 orders through the beta-test in four weeks.


[edit] AbeBooks:

  • updated Canada Shipping Matrix. If you're a Canadian seller, you may want to adjust your International Shipping costs using the new increased shipping maximums. If you haven't seen the announcement, Abe has posted it in their Discussion Forum. Log in to the Forum and search under "AbeBooks Announcements."

[edit] Barnes & Noble:

[edit] Facebook:

  • has added a "Book Exchange" feature for buyers and sellers looking to buy or sell used books. Check it out if you have a Facebook account: 
( http://www.facebook.com/marketplace/books/? ) http://www.facebook.com/marketplace/books/?

Facebook users can also choose from several applications that allow them to add wish lists for Amazon and eBay listings or to search listings directly from their Facebook accounts. There is also an eBay application that allows users to add their eBay auction items to their Facebook accounts: 

( http://www.facebook.com/apps/application.php?id=2350283130&b&ref=pd ) http://www.facebook.com/apps/application.php?id=2350283130&b&ref=pd

The interfaces are a bit clunky right now and are most geared towards buyers, but it will be interesting to see what happens with this as the popularity of Facebook continues to soar. Maybe another Marketplace ... ?


[edit] What FillZ Has Been Working On

Our Technical Team has been very busy working on the following improvements and bugs:

Order Exports: We added two additional fields to the order export report:

payment_method item_condition

If you are using FTP automation for order confirmation, you will want to ensure that your system is set up to accept these new fields.

a1Books: In August we integrated order retrieval for the a1 Marketplace. A1 also announced a special subscription-free offer for all FillZ sellers. For more information, check our ( http://www.fillz.com/bb/view.php?bn=fillz_annoucements&key=1187644153 ) forum posting.

Alibris & B&N Confirmation Emails: Barnes & Noble has asked that sellers refrain from sending confirmation emails to buyers. In compliance with their request, we have suppressed this feature for all Barnes & Noble orders, including those retrieved from Alibris' Partner Program. For more details, please click ( http://www.fillz.com/bb/view.php?bn=fillz_annoucements&key=1190227669 ) here.


Incorrect Prices on Half.com Orders: A few sellers reported that orders from Half.com were displaying the sale price as a penny lower than what the buyer actually paid. We determined that the problem existed with code in the Half.com order feed and have rolled out a fix to address the glitch.

Security Certificate Expiration: Last week a few of our servers were affected by expired security certificates, which caused some difficulties for sellers. We have renewed all certificates and the login issues should be resolved. If you are still experiencing problems accessing your account, please send us an email at ( mailto:support@email.com?subject=Can%27t%20log%20in%20to%20my%20account&body=If%20you%20are%20receiving%20an%20error%20message%2C%20please%20copy%20and%20paste%20the%20message%20below%3A%0D%0A%0D%0A ) support@fillz.com.


Pie Graphs: You may have noticed that your pie charts on the Reports page were microscopic for quite a while. Recently, we rolled in a fix to enlarge the graphic, so you should now be able to see all markets clearly. A major redesign of the Reports feature is on our Development List and will include a comprehensive sales breakdown and listing statistics.

[edit] New Seller Corner

Are you new to FillZ? Then check out our "TOP Ten Things You Need to Know" list.

These are a few things you should review as a new seller. This page can help to ease the transition to a new system. To review the list, click ( http://wiki.fillz.com/wiki/index.php/Top_Ten_Things_You_Need_to_Know ) here.


[edit] In Progress

What we're working on:

  • Order Confirmation for Seller Central
  • Order Confirmation for Barnes & Noble
  • Alibris/Barnes & Noble Packing Slips
  • Revamping the landing pages for new and potential sellers
  • Back-end changes to enhance performance of servers

[edit] Did You Know?

FillZ Has A Referral Program?

FillZ rewards existing clients who refer our business to their friends and associates. Here's how it works:

  • You spread the word about FillZ.
  • A new client references your FillZ user name or store name at sign-up. **It is very important for the new seller to use either of these two identifiers.


  • We credit your account the amount that the new client pays to FillZ after the first full month of chargeable services. The minimum credit is $50.00.

It's that easy!

[edit] Hot Tips

With another busy season just around the corner, you may be thinking about ways to gain the competitive edge over other marketplace sellers. Why not try repricing your inventory? Click ( http://wiki.fillz.com/wiki/index.php/TIPS#Repricing ) here to find out more from our Hot Tips wiki page.


[edit] Common Questions

I just received a warning email from AbeBooks about listing too many titles with the same ISBN. What can I do?

If you have multiple copies of the same ISBN/ASIN/UPC in the same condition and each title has a unique SKU, you may be violating several marketplace Policies. Fortunately, we have a solution that can help! Click ( http://wiki.fillz.com/wiki/index.php/ISBN_Consolidation ) here to find out more.


[edit] Get Profiled!

Would you like your business to be featured on our website?

Send us an email at ( mailto:news1@fillz.com?subject=Profile%20Me%21 ) news1@fillz.com with details about how FillZ has helped your business to become more successful.


[edit] Etc.

Do you want this Bulletin to be delivered to a different Inbox?

Send us an email at ( mailto:news1@fillz.com?subject=Please%20send%20this%20email%20to%20another%20address ) news1@fillz.com and we'll deliver the newsletter to as many email addresses as you'd like!


FillZ Newsletter Copyright © 2007 FillZ. All rights reserved.

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