FAQ

From FillZ

Below you'll find answers to some of the more common questions we get. If you want to know the answer, just click on the question and you'll be redirected to a new page containing the answer.

FAQ

Glossary Click here to see the FillZ Glossary. Getting Started Which marketplaces do you support? What types of media can I list through FillZ? How do I customize packing slips and confirmation e-mails? Do I need to have separate accounts with all of the marketplaces or will FillZ set those up for me? Who do I contact if I need help? I have my own website. Can FillZ manage the inventory there too? How am I billed for using FillZ? How do I get started if I was previously using Monsoon? Adding/Configuring Marketplaces Do I need to have accounts with each market before I can add them? How long does it take for changes to be exported and subsequently processed? Marketplace Specifics Are there any special requirements for my marketplace accounts? Can I ask for extra charges for my AbeBooks orders using the FillZ User Interface? Re-Pricing / Filtering Inventory Can I Re-Price Automatically? What re-pricing scripts do you offer for free? Do I need to know how to write Java Script to re-price my inventory? Can I re-price my inventory before it is distributed to the markets? Can I create different prices for different markets? Can I re-price against specific Amazon sellers? I use IE, have a large inventory, and my script won't completely run. Why is this?

Adding/Editing Inventory Which inventory formats do you support? Can I add one listing or multiple listings directly to the Market? Can I browse and upload a file from my desktop? Can I sort my inventory? What kind of condition codes can I use? How many items can I list with FillZ? Can more than one person add inventory at the same time? Can I use a Mac with FillZ? What if I don't have my inventory in a database? If I have an inventory on Amazon, how do I send it to FillZ? If I don't have an Amazon account and don't have my inventory in a database, how do I send my listings to you? Which fields are supported? Does the "Notes" field have a maximum character limit? Do you accept .CSV format files? What is the difference between "Import" and "Advanced Import"? Processing Orders Will I get a refund for cancelled orders? How can I download orders to my computer? What does “unmatched” mean? What does “***N/A***!” mean? What is the purpose of the different Order Statuses? For which markets do I confirm orders? Can I customize my confirmation emails? What if I receive a double sale? What does the time-stamp in the "When" column mean? What happens if an order is cancelled on the marketplace? What happens if the credit card is rejected for an order? What does it mean when I get "Not able to confirm / set tracking" when I try to change an order to In-Process status? Why are orders showing on the Marketplace but not on FillZ?