FAQ
From MediaSell
Contents |
Overview
Below you'll find answers to some of the more common questions we get. If you want to know the answer, just click on the question and you'll be redirected to a new page containing the answer.
A. General
1. Are there specific system requirements?
2. Why is there a minimum 1 hour Order Retrieval Interval?
B. Getting Started
1. How do I create a FillZ account?
2. Which marketplaces do you support?
3. What types of media can I list through FillZ?
4. How do I customize packing slips and confirmation e-mails?
6. Whom do I contact if I need help?
7. I have my own website. Can FillZ manage the inventory there too?
8. How am I billed for using FillZ?
9. How do I get started if I was previously using Monsoon?
C. Adding/Editing Inventory
1. Which inventory formats do you support?
2. Can I add one listing or multiple listings directly to the Market?
3. Can I browse and upload a file from my desktop?
4. Can I add listings using FTP?
5. How can I add inventory to FillZ?
6. How can I find items in my inventory in FillZ?
8. What is ‘Note Shortcuts’ and how do I use it?
9. What kind of condition codes can I use?
10. How many items can I list with FillZ?
12. Can more than one person add inventory at the same time?
13. Can I use a Mac with FillZ?
14. What if I don't have my inventory in a database?
15. If I have an inventory on Amazon, how do I send it to FillZ?
17. Which fields are supported?
18. How do I purge/replace in FillZ?
19. How do I purge and replace on any market I list on through FillZ?
20. Does the "Notes" field have a maximum character limit?
21. Do you accept .CSV format files?
22. How do I add "Weights" to my inventory?
23. What is the difference between "Import" and "Advanced Import"?
25. How do I use the Inventory Input page?
D. Managing Inventory
1. How do I delete my inventory from FillZ?
2. How do I delete my entire inventory from the marketplaces?
3. How do I set my account to Vacation Status?
4. How do I download my inventory from FillZ?
E. Adding/Configuring Marketplaces
1. How do I add the marketplaces?
2. Do I need to have accounts with each market before I can add them?
3. How do I send my inventory to the Marketplaces?
4. How do I get orders from my Marketplaces?
5. How long does it take for changes to be exported and subsequently processed?
F. Marketplace Specifics
1. Are there any special requirements for my marketplace accounts?
2. How do I list my non-catalog (non-ISBN) books on Amazon?
3. Can I ask for extra charges for my AbeBooks orders using the FillZ User Interface?
G. Re-Pricing / Filtering Inventory
3. Can I Re-Price Automatically?
4. What re-pricing scripts do you offer for free?
5. How can I request a custom re-pricing script, and how much would it cost?
6. Do I need to know how to write Java Script to re-price my inventory?
7. Can I re-price my inventory before it is distributed to the markets?
8. Can I create different prices for different markets?
9. Can I re-price against specific Amazon sellers?
10. How do I prevent my prices from getting too low?
H. Processing Orders
3. Will I get a refund for cancelled orders?
4. Can I download orders to my computer?
6. What does “unmatched” mean?
7. How do I search on the order page?
9. How do I use Stamps.com with FillZ?
10. How do I configure my account for use with Endicia?
11. What is the purpose of the different Order Statuses?
12. For which markets do I confirm orders?
13. How do I view/print packing slips?
14. Can I customize my packing slip?
15. Can I customize my confirmation emails?
16. What if I receive a double sale?
18. What does the time-stamp in the "When" column mean?
19. How do I add tracking information to my orders?
20. What happens if an order is cancelled on the marketplace?
22. Why are orders showing on the Marketplace but not on FillZ?
