You can create your own Custom Emails to notify buyers when their items have been shipped, cancelled or deferred. These emails will be sent to your buyers if you move your orders with the "Shipped & send confirm" option in your FillZ account, or if you use FTP or API to manage your orders. In order to adhere to marketplace policies, confirmation emails will not be sent for orders placed on these marketplaces:
Amazon(s), Alibris, BNBQ
To configure your emails, please follow the directions below:
- After logging in to your FillZ account, click "Settings".
- Scroll down the page to the first box entitled "Confirmation Email". We have provided an example template below that includes all possible fields. If you wish to use this example, copy and paste the entire message as it is shown into the "Confirmation email" field.
Subject: Your book has shipped - ref #%ORDERID% Dear %BILLNAME% Your %SOURCE% order # %MARKETID% has shipped to: %SHIPTO% Manifest of items: %TITLESNOTES% Method of shipping: %METHOD% Your tracking number is: %TRACKING% Expedited shipping takes between 3 to 6 business days. Regular shipping takes 7-14 days, although, in some extreme cases can take up to a month. International shipping takes longer. Thank you for your order! Sincerely, %MYNAME% <%MYEMAIL%>
- The first line of the template must be a "Subject" header.
- You can also customize your Cancellation and deferred emails.
- If you do not wish to receive a copy every time an email is delivered to your buyers, please uncheck the "Do Not Send me a copy" box.
- Please note: We currently do not support HTML in confirmation emails.
This is a list of all available values that you can put in your template to have FillZ automatically fill in:
%ORDERID% This will display the FillZ order number %BILLNAME% This will display the buyers name from their billing address %SOURCE% This will display the name of the marketplace that the order came from %MARKETID% This will display the order number from the marketplace %SHIPTO% This will be populated with the shipping address of the buyer %TITLESNOTES% This will show the title of the item and your description of it %METHOD% The shipping method indicated on the order (Standard, Expedited, etc.) %TRACKING% If you added tracking to the order, this value will be populated with "USPS -" then the number %TRACKINGBARE% If you added tracking to the order, this value will be populated with number %MYNAME% The name on the Settings page of your FillZ account will be displayed %MYEMAIL% The email address on the Settings page of your FillZ account will be displayed %SKU% The SKUs of the ordered items will be displayed %PRICE% The prices of the ordered items will be displayed
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