16. What if I receive a double sale?

From MediaSell

What if I receive a double sale?

We try to minimize the occurrence of double sales to the best of our ability and they are quite rare, but they do happen. We make the following recommendations to reduce the potential for double sales: Never re-use SKUs. Purge your markets once every 6 months. Always use FillZ to process your orders, instead of processing your orders directly on the marketplace. Always use FillZ to add your inventory to your Marketplaces, instead of adding inventory directly on the marketplace. Some other situations that may cause double-sales: It can take up to 4 hours from the time an item is purchased to the time other markets process export files and delist the item. If a second sale happens within that window, you will receive a double sale. This is very rare and items are usually delisted well before the 4 hour limit. Due to technical difficulties, either on FillZ or on the marketplaces, deletes may fail to process. On some markets, such as Half.com, buyers are able to add items to their shopping carts, but may take several days to complete the transaction. While the item is in the buyers' shopping cart, the market may not process any deletes, even if the item has already been sold elsewhere. N/A - Orders that show as ***N/A***! - This means that you need to take a close look at the order and check to see if you have any in stock as FillZ sees a problem. We will not send out deletes or quantity updates for orders that are ***N/A***!. Should you have copies in stock and want to ship them, you will need to update the quantity of the item in FillZ so we can update the other marketplaces. If more than 2% of your orders in a month are attributed to double sales, or you have more than two double sales in one week, please contact Customer Support and we will investigate this issue for you.

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